Frequently asked questions

Ordering

How do I place an order?


To order a brownie box simply go to the STORE page via the menu at the top of this page. If you'd like to order a celebration cake, get in touch via the CONTACT page to discuss your requirements.









Shipping

Do you ship internationally?


Sadly, no. We are based in South Wales and currently only post to mainland UK. All orders are sent in person without any courier help to ensure quality and freshness of baked goods!




How long will my brownies take to arrive?


All deliveries are sent via Royal Mail 1st Class and should arrive the next working day after dispatch. You will receive an email informing you when your order has been dispatched.




Why do you only have 2 dispatch days a week?


Currently, Luna Bakery is a small 1 woman enterprise fuelled by love and coffee. Therefore to ensure I can provide the freshest bakes and the best possible service, brownie boxes are dispatched on Tuesdays and Fridays only. But don't worry, the brownies will last up to 5 days out of the fridge if kept covered, up to 2 weeks in the fridge, and can be frozen for up to 3 months.





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